One-day assessment on quality of basic services at four public health and education facilities in Jowhar, Middle Shabelle region of Hirshabelle State, Somalia. The assessment focused on evaluating the availability and utilization of services in the four public health and education facilities. The main objective was to provide evidence to support policy and practice changes necessary for improving service delivery in these targeted facilities.
The main method applied while conducting the Assessment was Focus Group Discussions held with the target communities to discuss about pre-determined questions of the assessment which were; a) What services or programs work well at the facility? b) What services or programs do not work well? c) What ways to maintain all services or programs that work well? d) What ways to improve the services or programs that does not work well?
16 community facilitators trained on social accountability tool collected the data through the focus group discussions with service users “communities” and service providers at the targeted health and education facilities in Jowhar.
A diverse group of community members, including school principals and deputy, hospital management, parents, students, teachers, healthcare providers, and communities, were engaged to participate in the assessment process. This ensured a comprehensive representation of perspectives.
